Frequently asked questions.

Yes — day or night, we're on the way. A real plumber answers the phone live, not a call centre, every hour of every day. We dispatch the closest crew with stock parts on the truck.

~60-min response on most calls across the Lower Mainland. Surrey, Langley, and Cloverdale typically reach you in 45–55 minutes. We dispatch the closest crew with stock parts on the truck so most calls become single-visit fixes.

Shut off the main water valve (usually near the front of the house, often inside a basement closet or near the meter). For sewer backups, stop using fixtures upstairs. We'll talk you through it on the call.

Active flooding from a burst pipe, sewage backup into a finished space, no water in the house, or a leak you can't shut off — those need immediate response. A slow drain or a dripping faucet can usually wait until business hours.

Cast-iron drain lines from pre-1980s builds slowly scale up and trap solids. A camera inspection plus targeted hydro-jetting almost always restores full flow without replacing the line.

Yes — we use pipe-bursting and CIPP lining where the existing line is structurally suitable. We tell you up-front whether trenchless is the right call vs. a dig. Comes with a free on-site estimate and no call-out fee.

Tank water heaters last 8–12 years; tankless 18–20 with annual descaling. If your tank is over 10 and starting to show rust at the connections, replacement is usually the better call than another repair.

Yes — Navien, Rinnai, and Noritz. Free on-site estimate (no call-out fee). We size to your household demand and confirm the gas line + venting will support the unit before we quote.

Three things to know. (1) Drain cleaning is billed at a transparent hourly rate — we tell you the rate before we run the cable or jet. (2) Big jobs (sewer line replacement, water service replacement, tankless installs, repipes) get a free on-site estimate with no call-out fee. (3) Everything else is quoted on site after diagnosis. We don't do flat-rate book pricing — every quote is specific to the work in front of us. You always approve the price before any work starts.

Yes — and there's no call-out fee. For sewer line replacement, water service replacement, tankless installs, and repipes we come on-site, scope the job (camera inspection where applicable), and hand you a written estimate. Estimate is yours to keep, no obligation, no high-pressure sales.

Visa, Mastercard, Amex, debit, and e-transfer. We email a digital invoice the same day.

Yes — 10% senior discount applied automatically on every job. Just let us know on the call. Stacks with the up-front quote, doesn't expire, no fine print.

Yes — every plumber on every truck holds a BC trade ticket. We carry full liability and WCB coverage on every job. Strata documents and insurance certificates available on request.

Yes — every job comes with a workmanship warranty. The exact term is matched to the work, since a faucet swap and a sewer line replacement aren't comparable. If something we touched fails inside the warranty window, we come back free. Manufacturer warranty on parts applies on top — we hand off the warranty cards and serial numbers on completion so you know what's covered for how long.

The entire Lower Mainland: Vancouver, West Vancouver, North Vancouver, Burnaby, New Westminster, Surrey, Langley, Cloverdale, White Rock, Delta, North Delta, Coquitlam, Port Coquitlam, Maple Ridge, and Pitt Meadows. ~60-min response on most calls, day or night.