Privacy Policy.

1. Who we are

Mr. Plunger Plumbing & Drainage Ltd.(“we”, “us”, “our”) is a plumbing and drainage services company operating in Surrey, BC, Canada. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We follow the requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. What we collect

We collect personal information that you give us directly, including:

• Contact information — name, phone number, email address, service address
• Service details — the plumbing issue you're calling about, urgency, preferred appointment time
• Payment information — for invoicing only; we do not store credit card numbers
• Communication history — calls, texts, emails, and form submissions

We also automatically collect:

• Website usage data — pages visited, time on site, referrer, device type, anonymized IP address
• Cookies and similar technologies — used for site functionality, analytics, and (where you have consented) advertising

3. How we use it

We use your information to:

• Schedule and provide the plumbing services you've requested
• Send you a quote, invoice, or job confirmation
• Reach you about your appointment, dispatch ETA, or follow-up
• Improve our website and our services
• Send you a one-time follow-up asking for a Google review (you can opt out)
• Comply with legal and regulatory obligations

We never sell your personal information. We do not share it with third parties for their own marketing purposes.

4. Who we share it with

We share information only with service providers we use to operate our business:

• Hosting + database — Railway (Postgres + web hosting)
• Email delivery — Resend (transactional email for quotes, replies, and review requests)
• Payment processing — our merchant processor (Visa, Mastercard, Amex, Interac)
• Analytics — Google Analytics (anonymized, aggregated)
• Advertising — Google Ads conversion tracking (aggregated, requires your consent)

We may also disclose information if required by law, court order, or to protect rights, property, or safety.

5. How long we keep it

We keep customer records (name, address, work performed, invoice) for 7 years to meet Canadian tax and accounting requirements. Website analytics data is retained for up to 14 months. You can request deletion of your information at any time (see Section 8).

6. How we protect it

• All data is encrypted in transit (HTTPS) and at rest
• Access to customer records is restricted to authorized staff only
• We use reputable, security-audited service providers (Railway, Resend, Google)
• Employees are trained on privacy and confidentiality

No system is 100% secure. If we ever experience a breach affecting your information, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

7. Cookies and tracking

Our website uses cookies for:

• Essential — site functionality, form submissions, authentication. Always on.
• Analytics — anonymized usage data via Google Analytics. You can opt out via your browser settings.
• Advertising — Google Ads conversion tracking. We will only set advertising cookies if you have consented.

You can disable cookies in your browser settings. Some site features may not work without them.

8. Your rights

Under PIPEDA you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Withdraw consent for collection or use (with reasonable notice)
• Delete your information, subject to legal retention requirements
• Complain to the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email info@mrplunger.ca or call (604) 870-1442.

9. Children

Our services and website are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top will reflect the latest version. Material changes will be highlighted on our website.

11. Contact us

For privacy questions, requests, or complaints, contact:

Mr. Plunger Plumbing & Drainage Ltd.
Email: info@mrplunger.ca
Phone: (604) 870-1442
Service area: Surrey, BC, Canada

You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.