Plumbing emergency? Call now — we're up.
Burst pipe at 2am? Sewer backup on a long weekend? A real plumber answers the phone — not a call centre — and we dispatch the closest crew with stock parts on the truck. Average ~60-minute on-site response.
Tap to call now(604) 870-1442While you wait — first 60 seconds
Stop the damage before we arrive.
Three quick steps that often save the most expensive part of the cleanup. Then call us — we'll walk you through anything else on the line.
- 1
Shut off the water
Find the main shut-off — usually near the front of the house, in the basement, or in a utility closet — and turn it clockwise to stop active flooding.
- 2
Stop using fixtures
If it's a sewer backup, don't run sinks, toilets, dishwasher, or laundry. Every drop adds to the backup.
- 3
Call us
Live answer 24/7 at (604) 870-1442. We dispatch the closest crew with stock parts on the truck — most calls reach you in under an hour.
What we handle
Real emergencies, real plumbers, real fast.
If you're not sure whether what you're facing counts as an emergency — call us anyway. We'll tell you honestly if it can wait until business hours, and book it then.
Burst pipe / active flooding
Stop the flood. We'll talk you through finding the main shut-off on the call, then dispatch immediately with stock parts.
Sewer backup
Stop using fixtures upstairs. We'll camera-locate the blockage and clear it (or dig if needed) — same night.
No hot water (medical / family)
Failed water heater elements, thermocouples, gas valves — most are same-night fixes if we have a clear diagnosis on the phone.
Gas smell / suspected leak
Get out of the house, call from outside. We dispatch immediately and coordinate with FortisBC if the leak is upstream of the meter.
What you'll hear when you call
A real plumber, on the first ring.
No hold music. No phone tree. No "press 1 for emergencies." A licensed BC plumber picks up, asks what's happening, and starts triaging on the line — including telling you how to stop the damage right now.
Call (604) 870-1442A real plumber answers — never a call centre
We don't outsource the phone. The person you talk to is the same person who can dispatch the truck.
Average phone-back under 60 seconds
Form submissions trigger an instant alert. We monitor it the same way we monitor the phone line.
BC-licensed plumber on every truck
Every plumber we dispatch holds a BC trade ticket and is fully insured. No subcontractors, no exceptions.
Stock parts on the truck
Most emergency calls become single-visit fixes. We carry the most common parts so we don't lose hours running for supplies.
Send us a message — we'll call you back in under a minute.
Gas leak? Apartment late at night? Hard of hearing? Submit this and a real plumber will phone you back instantly. We answer the form alerts the same way we answer the phone — live, 24/7.
- Real plumber calls back — never a call centre
- Average phone-back under 60 seconds
- We dispatch the closest crew with stock parts
- Vancouver / Burnaby / Tri-Cities / Surrey / Langley / entire Lower Mainland
Coverage
Emergency plumbers across the Lower Mainland.
We answer the phone live 24/7 and dispatch the closest crew across the entire Lower Mainland — Vancouver, Burnaby, Tri-Cities, Surrey, Langley, and everywhere in between. ~60-min response on most calls, same rates day or night, no premium for being further away.
Don't see your area?
Call us anyway — we cover the entire Lower Mainland.
Trust signals
BC-licensed. Insured. Local. Guaranteed.
Mr. Plunger Plumbing & Drainage Ltd. — Canadian-owned, BC-licensed, WCB-covered. Every plumber on every truck holds a trade ticket. Every job carries a workmanship warranty plus full manufacturer warranty on parts.
- Live phone answer 24/7
- BC-licensed plumber on every truck
- Stock parts — single-visit fixes
- workmanship warranty
- Manufacturer warranty on all parts
- Surrey · Langley · Vancouver · Lower Mainland
Average on-site response: ~60 minutes across the entire Lower Mainland — Vancouver to Maple Ridge.
Real emergency calls
Neighbours we showed up for at 2 a.m.
“Burst pipe at 6am during a cold snap. They were here in under an hour, stopped the flood, and had us back to running water by lunch. Polite, clean, fair price.”
Common questions
Emergency plumbing FAQs
Common questions we hear every day. Don't see yours? Call us — a real plumber will answer.
Do you charge for an emergency call-out?
We charge a transparent after-hours rate that's disclosed before we dispatch — no surprises when we arrive.
How fast can you get to my house in Surrey?
Most Surrey calls reach you in 45–60 minutes. We'll give you an exact ETA when we dispatch.
What should I do while waiting for an emergency plumber?
Shut off the main water valve (usually near the front of the house). For sewer backups, stop using fixtures. We'll talk you through it on the call.
Can a plumber arrive within an hour in Surrey?
Yes — our average Surrey response time is 45 minutes during business hours and 60 minutes after-hours. We dispatch the closest crew with the parts most likely needed for your call profile already on the truck.
What counts as a plumbing emergency?
Active flooding from a burst pipe, sewage backup into a finished space, no water in the house, gas smell near a fixture, or a leak you can't shut off — those need immediate response. A slow drain or a dripping faucet can usually wait until business hours.
How do I shut off the water in my Lower Mainland home?
The main shut-off is usually near the front of the house — inside a basement closet or near where the water line enters from the meter. Turn the valve clockwise to close. Some BC homes have an outdoor shut-off in a small concrete box near the property line.
What's the difference between a 24/7 plumber and one with an answering service?
Call us at 2am — a plumber answers, not a recording. Some 'emergency' plumbers route after-hours calls to a call centre that just takes a message and hopes someone calls you back. We dispatch live with a real ETA every time.
Don't wait. Call right now.
Every minute of active flooding is dollars in damage. We're up. We're close. We're ready.
(604) 870-1442