Plumbing emergency? Call now — we're up.
Burst pipe at 2am? Sewer backup on a long weekend? A real plumber answers the phone — not a call centre — and we dispatch the closest crew with stock parts on the truck. Average ~60-minute on-site response.
Tap to call now(604) 870-1442Nothing to fill in and no waiting to hear back. A plumber picks up, day or night, and gives you an arrival time on the call.
While you wait — first 60 seconds
Stop the damage before we arrive.
Three quick steps that often save the most expensive part of the cleanup. Then call us — we'll walk you through anything else on the line.
- 1
Shut off the water
Find the main shut-off — usually near the front of the house, in the basement, or in a utility closet — and turn it clockwise to stop active flooding.
- 2
Stop using fixtures
If it's a sewer backup, don't run sinks, toilets, dishwasher, or laundry. Every drop adds to the backup.
- 3
Call us
Live answer 24/7 at (604) 870-1442. We dispatch the closest crew with stock parts on the truck — most calls reach you in under an hour.
What we handle
Real emergencies, real plumbers, real fast.
If you're not sure whether what you're facing counts as an emergency — call us anyway. We'll tell you honestly if it can wait until business hours, and book it then.
Burst pipe / active flooding
Stop the flood. We'll talk you through finding the main shut-off on the call, then dispatch immediately with stock parts.
Sewer backup
Stop using fixtures upstairs. We'll camera-locate the blockage and clear it (or dig if needed) — same night.
No hot water (medical / family)
Failed water heater elements, thermocouples, and controls — most are same-night fixes if we have a clear diagnosis on the phone.
What you'll hear when you call
A real plumber, on the first ring.
No hold music. No phone tree. No "press 1 for emergencies." A licensed BC plumber picks up, asks what's happening, and starts triaging on the line — including telling you how to stop the damage right now.
Call (604) 870-1442A real plumber answers — never a call centre
We don't outsource the phone. The person you talk to is the same person who can dispatch the truck.
An exact arrival time on the call
You hear when the plumber will reach you, and what the after-hours rate is, before we send anyone.
BC-licensed plumber on every truck
Every plumber we dispatch holds a BC trade ticket and is fully insured. No subcontractors, no exceptions.
Stock parts on the truck
Most emergency calls become single-visit fixes. We carry the most common parts so we don't lose hours running for supplies.
No form to fill in
Skip the typing. Call, and a plumber picks up.
In an emergency a form only slows you down. Tap the number, tell us what is happening, and you hear when we can be there before you hang up.
Three things to have ready when you call
- 1
Your address
So we can send the closest crew.
- 2
What's happening
Burst pipe, sewer backup, no hot water or no water at all. A few words is enough.
- 3
Whether the water is off
If it isn't, we talk you through shutting it off while you're on the line.
A plumber is answering right now, 24/7.
Coverage
Emergency plumbers across the Lower Mainland.
We answer the phone live 24/7 and dispatch the closest crew across the entire Lower Mainland — Vancouver, Burnaby, Tri-Cities, Surrey, Langley, and everywhere in between. ~60-min response on most calls, a real plumber on the line day or night.
Don't see your area?
Call us anyway — we cover the entire Lower Mainland.
Trust signals
BC-licensed. Insured. Local. Guaranteed.
Mr. Plunger Plumbing & Drainage Ltd. — Canadian-owned, BC-licensed, WCB-covered. Every plumber on every truck holds a trade ticket. Every job carries a workmanship warranty plus full manufacturer warranty on parts.
- Live phone answer 24/7
- BC-licensed plumber on every truck
- Stock parts — single-visit fixes
- workmanship warranty
- Manufacturer warranty on all parts
- Surrey · Langley · Vancouver · Lower Mainland
Average on-site response: ~60 minutes across the entire Lower Mainland — Vancouver to Maple Ridge.
Real Google reviews
Neighbours we showed up for
“We had a major sewer backup late at night and it was extremely stressful. As a homeowner, I didn’t know who to call, but I’m really glad I contacted Mr. Plunger plumbing. They responded quickly, arrived on time, and handled the situation professionally. The technician was knowledgeable, explained everything clearly, and used proper drain cleaning equipment to fix the issue fast. You can tell they have real experience with emergency plumbing, clogged drains, and sewer backups. Everything was done efficiently and the pricing was fair. If you’re looking for a reliable emergency plumber near you, I highly recommend Mr. Plunger Plumbing & Drainage. I’ll definitely be calling them again if needed”
Common questions
Emergency plumbing FAQs
Common questions we hear every day. Don't see yours? Call us — a real plumber will answer.
Do you charge for an emergency call-out?
We charge a transparent after-hours rate that's disclosed before we dispatch — no surprises when we arrive.
How fast can you get to my house?
Most calls across our service area reach you in 45–60 minutes. We'll give you an exact ETA when we dispatch.
What should I do while waiting for an emergency plumber?
Shut off the main water valve (usually near the front of the house). For sewer backups, stop using fixtures. We'll talk you through it on the call.
Can a plumber arrive within an hour in Surrey?
Yes — our average Surrey response time is 45 minutes during business hours and 60 minutes after-hours. We dispatch the closest crew with the parts most likely needed for your call profile already on the truck.
What counts as a plumbing emergency?
Active flooding from a burst pipe, sewage backup into a finished space, no water in the house, or a leak you can't shut off — those need immediate response. A slow drain or a dripping faucet can usually wait until business hours.
How do I shut off the water in my Lower Mainland home?
The main shut-off is usually near the front of the house — inside a basement closet or near where the water line enters from the meter. Turn the valve clockwise to close. Some BC homes have an outdoor shut-off in a small concrete box near the property line.
What's the difference between a 24/7 plumber and one with an answering service?
Call us at 2am — a plumber answers, not a recording. Some 'emergency' plumbers route after-hours calls to a call centre that just takes a message and hopes someone calls you back. We dispatch live with a real ETA every time.
Don't wait. Call right now.
Every minute of active flooding is dollars in damage. We're up. We're close. We're ready.
(604) 870-1442